Workplace Experience Manager

United States Digital Space LLC; San Francisco (CA); On-site; USD 104,000 - 143,000; Full time

Job summary

United States Digital Space LLC is seeking a Workplace Experience Manager for our San Francisco office. You will own daily operations, manage vendors and the budget, and lead the on-site Concierge and events to reinforce our culture.

You will partner with IT, HR and facilities, blending hospitality with discipline, and requiring hands-on execution as well as systems-thinking. This role is full-time and on-site five days a week in SF.

Qualifications

• 3-6 years in Workplace, Facilities, Office Operations or related fields.
• Experience supporting a high-traffic office with multiple vendors.
• Demonstrated vendor management and budget ownership.
• Ability to provide basic IT troubleshooting and AV support.
• Strong PM skills and event-execution experience.
• Experience managing on-site staff or contractors preferred.
• Highly organized, detail-oriented and independent work style.
• Clear cross-team communication with internal and external partners.
• Proficiency with Google Workspace, Slack, Jira and related tools.

Responsibilities

• Oversee daily SF office operations to ensure safety, cleanliness, and functionality.
• Liaise with building management for facilities, repairs and vendor access.
• Direct the on-site Workplace Concierge and Mailroom Lead; set service standards.
• Maintain office documentation and operational playbooks aligned with global standards.
• Respond to workplace-related requests via Jira, Slack, and email with urgency.
• Manage workplace vendors and the SF budget, tracking spend vs. plan.
• Plan and execute quarterly signature events and annual celebrations.
• Provide first-line IT support and ensure conference rooms and tech are meeting-ready.

Skills

Workplace operations

Vendor management

IT support

Project management

On-site operations

Communication

Google Workspace

Slack

Jira

Global/local alignment

Tools

Google Workspace

Slack

Jira

Job description

About the company

the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Workplace Experience Manager owns the day-to-day experience of the company’s San Francisco office experience - ensuring the workplace is reliable, well-run, and reflective of the company’s culture, so teams can do their best work.

You’ll lead the daily operations for the SF office: managing vendors and the workplace budget, overseeing an on-site Workplace Concierge, providing light-touch IT support, and designing meaningful moments - from everyday touches to signature events - that reinforce the company’s culture and priorities. This role blends hospitality with operational discipline and calls for both hands-on execution and systems thinking. You’ll partner closely with your leader on strategy, major budget tradeoffs, while owning how the office actually runs day-to-day.

This role reports to the Sr. Manager, Global Workplace Experience, and requires full-time presence in our San Francisco office five days per week.

What you’ll doWorkplace Operations & Facilities

• Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional.

• Serve as the primary liaison to building management for facilities and maintenance; on-site point of contact for repairs, improvements, and vendor access

• Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards.

• Maintain office documentation and operational playbooks aligned with global standards.

• Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget Accountability

• Manage all workplace vendors (janitorial, porter, catered lunch & pantry program, plant services, mailroom, etc.), holding partners accountable to defined quality and service expectations.

• Own the San Francisco workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.

• Make thoughtful trade-offs to remain within budget while maintaining experience standards.

• Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.

Community & Signature Events

• Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more.

• Lead the planning & execution of the annual end-of-year celebration.

• Create inclusive, well-executed experiences that strengthen connection and reinforce culture.

• In partnership with the Employee Experience and People Ops teams, coordinate the first-day experience for new hires.

IT & Technical Support (On-Site)

In partnership with IT:

• Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).

• Support company-wide meetings and high-visibility events from a technical standpoint.

• Triage and respond to Jira tickets, escalating when necessary.

• Ensure conference rooms and shared technology are reliable and meeting-ready.

Qualifications

• 3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field

• Experience supporting the operations of a high-traffic office with multiple vendors

• Demonstrated experience managing vendors and owning a budget

• Comfortable providing basic IT troubleshooting and supporting AV systems

• Strong project management skills, including event execution

• Experience managing on-site staff or contractors preferred

• Highly organized, detail-oriented, and able to operate independently.

• Clear communicator who works effectively across teams and with external partners

• Proficiency with Google Workspace, Slack, Jira, and related tools

• Bonus: experience working within a global workplace team

Why you'll love working at the company

• We are entrepreneurs: We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.

• We are using tech and machine learning to level the playing field: We are using the power of technology and data to connect brands and boutiques from all over the world, building a thriving community of over 100,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie, not steal a piece from it. Running a small business is hard work, but using the company makes it easy.

• We are curious and resourceful: We always find a way to get the job done and come up with creative solutions to whatever problems are standing in our way. People at the company are insatiably curious. We lead with curiosity and data in our decision making and reason from a first principles mindset.

**Salary Range:**

San Francisco: the pay range for this role is $104,000 - $143,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

**Hybrid the company employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).* Additionally, hybrid in-office roles will have the flexibility to work remote up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.*

Why you’ll love working at the company

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.

• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.

• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.

• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your li