Workplace Experience, Senior Manager

CBRE; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Benefits

Professional Development

Career Advancement

Job summary

CBRE is seeking a Senior Manager for Workplace Experience to lead hospitality-focused services across 26 client sites in the United States. The role combines in-office and remote work across Richardson/Dallas, LA, or San Francisco, with oversight of Concierge, Reception, Meeting & Event Management, and admin services.

You will drive employee engagement, cultivate client partnerships, and ensure consistent hospitality-led experiences nationwide. Travel quarterly to client sites is required.

Qualifications

• 5+ years in Workplace Experience or related field, managing multiple locations.
• Proven leadership of client-facing teams and employee relations.
• Strong hospitality mindset and service excellence.
• Experience managing vendors, budgets, and service delivery across a dispersed portfolio.
• Authorized to work in the United States without sponsorship.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Build trusted relationships with client stakeholders and align services with business objectives.
• Lead employee engagement and workforce planning across a national portfolio of locations.
• Drive continuous improvement in service delivery and operational efficiency.
• Oversee contingency planning, business continuity, and risk management.
• Manage vendor relationships, contracts, budgets, and cost-saving initiatives.
• Provide training and technology adoption to Workplace Experience teams.
• Mentor and develop team members, including performance management and recruitment.
• Coordinate schedules, cross-train staff, and track departmental goals.
• Ensure safety standards and alignment with CBRE RISE values.
• Support client leadership with quarterly travel to client locations.

Skills

Leadership

Client relationship management

Process improvement

Communication

Team development

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

About the Role:

As a CBRE Workplace Experience, Senior Manager you will lead the delivery of hospitality-focused workplace experience services for one of our premier clients in the financial services sector. This hybrid position can be based in Richardson/Dallas, Los Angeles, or San Francisco, with a combination of in-office and remote work.

In this role, you will oversee workplace experience operations across 26 client office locations throughout the United States, ensuring a consistent and exceptional experience for employees, visitors, and stakeholders. You will manage employees and third-party service providers supporting functions such as Concierge, Reception, Meeting & Event Management, and administrative office services.

In this role, you will lead employee engagement and workplace experience initiatives, cultivate strong client partnerships, and ensure the consistent delivery of a hospitality-driven experience across a national portfolio of 26 office locations.

Oversee workplace experience operations across a national portfolio of 26 client office locations, ensuring a consistent, hospitality-focused experience for employees, visitors, and stakeholders.

What You\'ll Do:

• Build and maintain trusted relationships with client stakeholders, serving as a strategic partner and aligning workplace services with business objectives.
• Lead employee relations and workplace engagement initiatives, fostering a positive, inclusive, and service-oriented culture across a geographically dispersed workforce.
• Drive continuous improvement efforts by identifying opportunities to enhance service delivery, operational efficiency, and the overall workplace experience.
• Lead contingency, business continuity, and succession planning efforts to ensure operational readiness and organizational resilience.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Apply broad business and operational expertise to solve complex challenges, influence strategic decisions, and improve existing processes and standards.
• Identify and resolve operational and service-related issues while understanding their broader impact across the client portfolio and organization.
• Oversee training initiatives and technology adoption to ensure Workplace Experience teams have the tools and resources needed to succeed.
• Lead, mentor, and develop Workplace Experience team members, including performance management, coaching, employee development, workforce planning, succession planning, and recruitment activities.
• Coordinate team activities, establish work schedules, assign priorities, cross-train staff, and track departmental goals and deadlines.
• Ensure compliance with safety standards, company policies, and workplace best practices.
• Model behaviors consistent with CBRE RISE values and promote a culture of collaboration, accountability, and service excellence.
• Support a geographically dispersed portfolio and client leadership team, with quarterly travel required.

What You\'ll Need:

• High School Diploma or GED required. Bachelor's degree preferred. A combination of education and relevant experience will be considered in lieu of a degree.
• 5+ years of experience in Workplace Experience, Hospitality, Employee Experience, Corporate Services, Office Operations, or a related field, preferably supporting multiple locations.
• Strong hospitality mindset with a proven track record of delivering exceptional service and enhancing the employee and visitor experience.
• Experience leading teams in a client-facing environment, including employee relations, performance management, coaching, talent development, and workforce planning.
• Demonstrated ability to build trusted relationships with clients, stakeholders, and cross-functional partners while navigating sensitive or complex situations.
• Experience managing workplace operations, vendors, budgets, and service delivery across a geographically dispersed portfolio.
• Strong organizational, communication, problem-solving, and process improvement skills, with the ability to manage multiple priorities and drive operational excellence.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to travel quarterly to support client locations and business needs.
• Must be authorized to work in the United States without current or future sponsorship requirements.

Why CBRE?

• Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.
• Professional Development: We are committed to investing in our employees\' growth and development through training programs, certifications, and mentorship opportunities.
• Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.