Workplace Experience Senior Manager

CBRE; Sunnyvale (CA); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE in Sunnyvale, CA is hiring a Workplace Experience Senior Manager to oversee services, lead a high-performing team, and drive client partnerships. You will develop staff, manage budgets, and ensure service excellence across functions.

The role focuses on delivering world-class employee and guest experiences for a premier technology client, with emphasis on safety, process improvements, and aligning with CBRE's values.

Qualifications

• HS Diploma or GED required.
• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, training, development, coaching, mentoring, measuring and rewarding performance and retention preferred.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate the team to achieve targets.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Provide formal supervision to employees; monitor training, conduct evaluations and coaching.
• Coordinate daily activities; set schedules, assign tasks, cross-train staff, and track deadlines.
• Build and maintain trusted client relationships; negotiate with clients and partners.
• Ensure efficient, consistent support; drive process improvements and strategic solutions.
• Lead technology and training needs for Workplace Experience teams and clients; enforce safety standards.
• Manage vendor partnerships; negotiate contracts, achieve cost savings.
• Deliver Service Business Continuity plan and test biannually.
• Influence others to align with CBRE values and policies.

Skills

Staffing & Training Leadership

Employee Development

Coaching & Mentoring

Communication & Leadership

Education

HS Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

About The Role

Are you passionate about hospitality, employee experience, and leading high-performing teams?

About The Role

Are you passionate about hospitality, employee experience, and leading high-performing teams?

CBRE is hiring a Workplace Experience Senior Manager in Sunnyvale, CA

to support a premier global technology client known for its innovative culture and world-class workplace environment. In this role, you'll oversee workplace experience services, lead and develop team members, manage strategic client partnerships, and drive service excellence across multiple functions. This is a unique opportunity to make a visible impact on a highly engaged workforce while helping shape an exceptional employee and guest experience every day.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.


• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department


• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.


• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.


• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.


• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.


• Deliver the Service Business Continuity plan every six months and conduct required testing.


• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.


• Identify and solve technical and operational problems of complexity.


• Understand and recognize the broader impact across the department.


• Improve and change existing methods, processes, and standards within job discipline.

What You'll Need

• HS Diploma or GED required.


• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.


• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.


• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.


• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Extensive organizational skills and an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Other keywords: Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Snr Manager position is $150,000 annually and the maximum salary is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).