Workplace Experience Senior Manager

CBRE Group, Inc.; Sunnyvale (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

CBRE Group, Inc. in Sunnyvale, CA seeks a Workplace Experience Senior Manager to lead a high-performing team, oversee client partnerships, and drive service excellence across multiple functions in a premier technology environment.

You'll shape employee and guest experiences daily, manage staffing and development, and ensure world-class service delivery for a designated building. Join CBRE's global real estate leadership.

Qualifications

• HS Diploma or GED is required.
• Bachelor's degree preferred with 5-8 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products.
• Extensive organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor training and development of staff. Conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, cross-train staff. Set deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicts.
• Ensure support provided by the team is efficient and consistent. Oversee process improvement efforts and develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with cost-saving aims. Approve negotiations for contract services. Manage budgets and cost reductions.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply broad knowledge of the business and how disciplines integrate to achieve objectives.
• Lead by example and model CBRE RISE values; influence others within policies and plans.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

Skills

Staff supervision

Staff training

Performance coaching

Client relationship

Process improvement

Budget management

Vendor management

Leadership

Safety compliance

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role:

Are you passionate about hospitality, employee experience, and leading high-performing teams?

CBRE is hiring a Workplace Experience Senior Manager in Sunnyvale, CA to support a premier global technology client known for its innovative culture and world-class workplace environment. In this role, you'll oversee workplace experience services, lead and develop team members, manage strategic client partnerships, and drive service excellence across multiple functions. This is a unique opportunity to make a visible impact on a highly engaged workforce while helping shape an exceptional employee and guest experience every day.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need:

• HS Diploma or GED required.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Other keywords: Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager