Workplace Experience Coordinator

CBRE Group, Inc.; Palo Alto (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan starting on start date

Disability and life insurance

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Palo Alto for an on-site role within a dynamic office and lab environment.

You will be the heartbeat of the space, welcoming guests, coordinating services with vendors, and ensuring daily operations reflect CBRE's culture of hospitality and excellence. You will partner with client stakeholders, employees, and service providers to deliver seamless experiences, manage facilities tasks, and support safe, productive workdays in a

Qualifications

• Minimum high school diploma or GED with customer-focused or admin experience.
• Ability to follow established routines while staying flexible.
• Clear and confident communication with colleagues, clients, and guests.
• Familiarity with Microsoft Office tools (Word, Excel, Outlook).

Responsibilities

• Welcome guests and issue passes, following security protocols.
• Answer calls professionally and prepare engaging presentations as needed.
• Conduct site walk-throughs to identify maintenance, safety, or experience issues.
• Coordinate dining, activities, and events to create seamless experiences.
• Manage janitorial and maintenance tasks and onboarding support for new employees.
• Respond to inquiries with a customer-first mindset and resolve concerns.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

Join CBRE as a Workplace Experience Coordinator – Where Hospitality Meets Innovation!

Are you passionate about creating exceptional experiences? As a Workplace Experience Coordinator at CBRE, you'll be the heartbeat of a dynamic, modern workplace, delivering world-class service that makes every employee and guest feel welcomed, supported, and inspired.

In this on-site role, you will support our client in Palo Alto within the Industrial, Logistics & Defense sector, providing workplace experience support across both office and lab environments. Serving as a key point of contact, you'll partner closely with client stakeholders, employees, and vendors to create a seamless workplace experience while ensuring the space operates efficiently and reflects the client's culture and business objectives.

In this role, you'll be more than a point of contact. You'll be a culture champion, a problem-solver, and a brand ambassador. You'll help shape the daily experience of the workplace by ensuring every interaction reflects CBRE's commitment to excellence, hospitality, and innovation.

What You’ll Do:

• Welcome with Warmth:Serve as the first point of contact for everyone entering the facility. Greet guests with a friendly and professional demeanor.Issue visitor and parking passes, and ensure all security protocols are followed.
• Be the Voice of the Office:Answer incoming calls with confidence and professionalism. Create engaging presentations and speak comfortably to groups of various sizes.
• Conduct Site Walk-Throughs:Perform routine walk-throughs of office and lab spaces to identify maintenance, janitorial, safety, and workplace experience concerns.
• Curate Experiences:Arrange and confirm dining, recreational, and business activities — making every request feel effortless and personalized.
• Keep Things Running Smoothly:Manage janitorial and maintenance work orders, coordinate mail and office supply services, and support onboarding for new employees.
• Solve with a Smile:Respond to inquiries and resolve concerns from employees, guests, and coworkers with a customer-first mindset.
• Bring Events to Life:Assist with planning and executing on-site events from start to finish — including space reservations, setup, teardown, and logistics.
• Prioritize Safety:Follow all property-specific emergency and security procedures, and ensure the right people are notified to maintain a safe environment.
• Partner with Vendors:Coordinate with external service providers to ensure timely and high-quality delivery of goods and services.
• Communicate Clearly:Share detailed information with your team and follow direction from leadership with precision and professionalism.
• Make an Impact:Use established procedures to solve day-to-day challenges while contributing to a positive, high-performing workplace culture.

What You’ll Need:

• AHigh School Diploma or GED, plus up to2 years of experiencein a customer-focused or administrative role — enthusiasm and a service mindset matter most.
• A strong ability tofollow established routineswhile staying flexible and proactive in a dynamic workplace.
• Clear and confidentcommunication skillsto interact effectively with colleagues, clients, and guests.
• Familiarity withMicrosoft Office toolslike Word, Excel, and Outlook — you don’t need to be an expert, just comfortable navigating digital workflows.
• A naturallyorganized and curious mindset— someone who enjoys solving problems, improving processes, and learning new things.
• Must beauthorized to work in the United Stateswithout the need for visa sponsorship now or in the future.

Why CBRE?

Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.

Professional Development: We are committed to investing in employee growth and development through training programs, certifications, and mentorship opportunities.

Career Advancement: As a global leader in commercial real estate services, CBRE provides strong opportunities for career progression and advancement.