Workplace Experience, Senior Manager

CBRE; Los Angeles (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Job summary

CBRE is seeking a Workplace Experience Senior Manager to lead hospitality-focused services across a national portfolio of 26 client locations. The role combines in-office and remote work, overseeing Concierge, Reception, Meeting & Event Management, and admin services.

You will drive employee engagement, cultivate strong client partnerships, and model CBRE RISE values while delivering consistent, hospitality-driven experiences for employees, visitors, and stakeholders.

Qualifications

• 5+ years of experience in Workplace Experience, Hospitality, Employee Experience, Corporate Services, Office Operations, or a related field.
• Strong hospitality mindset with a proven track record of delivering exceptional service and enhancing the employee and visitor experience.
• Experience leading teams in a client-facing environment, including employee relations, performance management, coaching, talent development, and workforce planning.

Responsibilities

• Build and maintain trusted relationships with client stakeholders, serving as a strategic partner and aligning workplace services with business objectives.
• Lead employee relations and workplace engagement initiatives, fostering a positive, inclusive, and service-oriented culture across a geographically dispersed workforce.
• Drive continuous improvement by identifying opportunities to enhance service delivery, operational efficiency, and the overall workplace experience.
• Lead contingency, business continuity, and succession planning to ensure readiness and resilience.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Identify and resolve operational and service-related issues while understanding their broader impact across the portfolio.
• Oversee training initiatives and technology adoption to empower Workplace Experience teams.

Skills

Leadership

Stakeholder management

People management

Client-facing

Hospitality mindset

Travel readiness

Cross-functional collaboration

MS Office

Education

Bachelor's degree preferred

High School Diploma or GED required

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Workplace Experience, Senior Manager you will lead the delivery ofhospitality-focused workplace experience services for one of our premierclients in the financial services sector. This hybrid position can be based inRichardson/Dallas, Los Angeles, or San Francisco, with a combination ofin-office and remote work.

As a CBRE Workplace Experience, Senior Manager you will lead the delivery ofhospitality-focused workplace experience services for one of our premierclients in the financial services sector. This hybrid position can be based inRichardson/Dallas, Los Angeles, or San Francisco, with a combination ofin-office and remote work. In this role, you will oversee workplace experienceoperations across 26 client office locations throughout the United States,ensuring a consistent and exceptional experience for employees, visitors, andstakeholders. You will manage employeesand third-party service providers supporting functions such as Concierge,Reception, Meeting & Event Management, and administrative office services. In this role, you will lead employee engagement andworkplace experience initiatives, cultivate strong client partnerships, andensure the consistent delivery of a hospitality-driven experience across anational portfolio of 26 office locations. Oversee workplace experience operations across a nationalportfolio of 26 client office locations, ensuring a consistent,hospitality-focused experience for employees, visitors, and stakeholders.

What You’ll Do

• Build and maintain trusted relationships with clientstakeholders, serving as a strategic partner and aligning workplace serviceswith business objectives.
• Lead employee relations and workplace engagementinitiatives, fostering a positive, inclusive, and service-oriented cultureacross a geographically dispersed workforce.
• Drive continuous improvement efforts by identifyingopportunities to enhance service delivery, operational efficiency, and theoverall workplace experience.
• Lead contingency, business continuity, and successionplanning efforts to ensure operational readiness and organizational resilience.
• Manage vendor relationships, service contracts, budgets,and cost-saving initiatives while maintaining high service standards.
• Apply broad business and operational expertise to solvecomplex challenges, influence strategic decisions, and improve existingprocesses and standards.
• Identify and resolve operational and service-related issueswhile understanding their broader impact across the client portfolio andorganization.
• Oversee training initiatives and technology adoption toensure Workplace Experience teams have the tools and resources needed tosucceed.
• Lead, mentor, and develop Workplace Experience teammembers, including performance management, coaching, employee development,workforce planning, succession planning, and recruitment activities.
• Coordinate team activities, establish work schedules,assign priorities, cross-train staff, and track departmental goals anddeadlines.
• Ensure compliance with safety standards, company policies,and workplace best practices.
• Model behaviors consistent with CBRE RISE values andpromote a culture of collaboration, accountability, and service excellence.
• Support a geographically dispersed portfolio and clientleadership team, with quarterly travel required.

What You’ll Need

• High School Diploma or GED required. Bachelor's degreepreferred. A combination of education and relevant experience will beconsidered in lieu of a degree.
• 5+ years of experience in Workplace Experience,Hospitality, Employee Experience, Corporate Services, Office Operations, or arelated field, preferably supporting multiple locations.
• Strong hospitality mindset with a proven track record ofdelivering exceptional service and enhancing the employee and visitorexperience.
• Experience leading teams in a client-facing environment,including employee relations, performance management, coaching, talentdevelopment, and workforce planning.
• Demonstrated ability to build trusted relationships withclients, stakeholders, and cross-functional partners while navigating sensitiveor complex situations.
• Experience managing workplace operations, vendors, budgets,and service delivery across a geographically dispersed portfolio.
• Strong organizational, communication, problem-solving, andprocess improvement skills, with the ability to manage multiple priorities anddrive operational excellence.
• Proficiency with Microsoft Office Suite, including Word,Excel, Outlook, and PowerPoint.
• Ability to travel quarterly to support client locations andbusiness needs.
• Must be authorized to work inthe United States without current or future sponsorship requirements.

Why CBRE?

• Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.
• Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.
• Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience, Senior Manager position is $140,000 annually and the maximum salary for the Workplace Experience, Senior Manager position is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).