Workplace Experience, Senior Manager

CBRE Group, Inc.; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

Professional development

Career advancement

Job summary

CBRE Group, Inc. is seeking a Senior Manager, Workplace Experience to lead hospitality-driven services for a premier client in financial services. This hybrid role can be based in Richardson/Dallas, Los Angeles, or San Francisco, with in-office and remote work.

You will oversee operations across 26 client locations nationally, managing teams and vendors to deliver exceptional employee and visitor experiences while fostering a service-oriented culture.

Qualifications

• 5+ years in Workplace Experience or related field, across multiple locations.
• Strong hospitality mindset with proven service delivery.
• Experience leading client-facing teams, with performance management.
• Ability to manage vendors, budgets, and dispersed portfolio.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Build trusted relationships with client stakeholders and align services with objectives.
• Lead employee engagement and workplace initiatives across a national portfolio.
• Drive continuous improvement in service delivery and efficiency.
• Oversee contingency planning and organizational resilience.
• Manage vendor contracts, budgets, and cost-saving initiatives.
• Support training and technology adoption for Workplace Experience teams.
• Mentor and develop team members including recruitment and succession planning.
• Coordinate schedules, priorities, and cross-training across locations.
• Ensure safety standards and CBRE policies are followed.

Skills

Hospitality mindset

Client-facing leadership

Team leadership

Workforce planning

Problem solving

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

About the Role: As a CBRE Workplace Experience, Senior Manager you will lead the delivery of hospitality-focused workplace experience services for one of our premier clients in the financial services sector. This hybrid position can be based in Richardson/Dallas, Los Angeles, or San Francisco, with a combination of in-office and remote work.

In this role, you will oversee workplace experience operations across 26 client office locations throughout the United States, ensuring a consistent and exceptional experience for employees, visitors, and stakeholders. You will manage employees and third-party service providers supporting functions such as Concierge, Reception, Meeting & Event Management, and administrative office services.

In this role, you will lead employee engagement and workplace experience initiatives, cultivate strong client partnerships, and ensure the consistent delivery of a hospitality-driven experience across a national portfolio of 26 office locations.

Oversee workplace experience operations across a national portfolio of 26 client office locations, ensuring a consistent, hospitality-focused experience for employees, visitors, and stakeholders.

What You’ll Do:

• Build and maintain trusted relationships with client stakeholders, serving as a strategic partner and aligning workplace services with business objectives.
• Lead employee relations and workplace engagement initiatives, fostering a positive, inclusive, and service-oriented culture across a geographically dispersed workforce.
• Drive continuous improvement efforts by identifying opportunities to enhance service delivery, operational efficiency, and the overall workplace experience.
• Lead contingency, business continuity, and succession planning efforts to ensure operational readiness and organizational resilience.
• Manage vendor relationships, service contracts, budgets, and cost‑saving initiatives while maintaining high service standards.
• Apply broad business and operational expertise to solve complex challenges, influence strategic decisions, and improve existing processes and standards.
• Identify and resolve operational and service-related issues while understanding their broader impact across the client portfolio and organization.
• Oversee training initiatives and technology adoption to ensure Workplace Experience teams have the tools and resources needed to succeed.
• Lead, mentor, and develop Workplace Experience team members, including performance management, coaching, employee development, workforce planning, succession planning, and recruitment activities.
• Coordinate team activities, establish work schedules, assign priorities, cross-train staff, and track departmental goals and deadlines.
• Ensure compliance with safety standards, company policies, and workplace best practices.
• Model behaviors consistent with CBRE RISE values and promote a culture of collaboration, accountability, and service excellence.
• Support a geographically dispersed portfolio and client leadership team, with quarterly travel required.

What You’ll Need:

• High School Diploma or GED required. Bachelor's degree preferred. A combination of education and relevant experience will be considered in lieu of a degree.
• 5+ years of experience in Workplace Experience, Hospitality, Employee Experience, Corporate Services, Office Operations, or a related field, preferably supporting multiple locations.
• Strong hospitality mindset with a proven track record of delivering exceptional service and enhancing the employee and visitor experience.
• Experience leading teams in a client‑facing environment, including employee relations, performance management, coaching, talent development, and workforce planning.
• Demonstrated ability to build trusted relationships with clients, stakeholders, and cross‑functional partners while navigating sensitive or complex situations.
• Experience managing workplace operations, vendors, budgets, and service delivery across a geographically dispersed portfolio.
• Strong organizational, communication, problem‑solving, and process improvement skills, with the ability to manage multiple priorities and drive operational excellence.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to travel quarterly to support client locations and business needs.
• Must be authorized to work in the United States without current or future sponsorship requirements.

Why CBRE?

• Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.
• Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.
• Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.