Workplace Experience Lead – NYC & Guest Services

Andreessen Horowitz; New York (NY); Sur place; USD 59 000 - 66 000; Plein temps

Résumé du poste

Andreessen Horowitz is seeking a Workplace Experience Coordinator for the New York City office. The role serves as the first touchpoint for employees, guests and visitors, delivering a polished, professional experience and ensuring smooth front-desk operations.

The position requires in‑office presence five days a week in NYC, with occasional coverage in other offices. Ideal candidates bring 4+ years in workplace experience, superb interpersonal skills, and strong organizational abilities.

Qualifications

• High school diploma or GED required.
• 4+ years of workplace experience in a fast-paced, high‑profile environment.
• Phenomenal interpersonal and communication skills; strong team player.
• Can‑do attitude with proactive, hospitable demeanor.
• Strong organizational and multitasking abilities.
• Familiarity with office technology and equipment.
• Knowledge of security protocols and emergency procedures.
• Experience with Google Workspace products and Zoom is a plus.

Responsabilités

• Guest Reception and Hospitality: manage the front desk, greet visitors, and prep conference rooms.
• Proactive Assistance: help guests with luggage, dining recommendations, and IT requests.
• Communication: inform employees of visitor arrivals using Slack/GChat/Envoy, share visitor details.
• Collaboration: coordinate badge requests with IT and gather required information.
• Calendar Management: monitor office calendars and schedule requests with the EA team.
• Security and Protocol Adherence: follow security protocols and report suspicious activity.
• Workplace Maintenance: maintain conference rooms and common areas.
• Technical Assistance: relay IT troubleshooting requests and flag equipment issues.
• Onsite Events: support events, book spaces, coordinate vendors and COIs.
• Inventory Management: back up kitchen and office supplies.
• Mail Organization: back up for mail handling and delivery schedules.

Connaissances

Interpersonal skills

Communication

Multitasking

Organizational skills

Hospitality

Google Workspace

Video conferencing (Zoom)

Formation

High school diploma or GED

Outils

Gmail & Google Drive

Description du poste

Andreessen Horowitz is seeking a Workplace Experience Coordinator for the New York City office. The role serves as the first touchpoint for employees, guests and visitors, delivering a polished, professional experience and ensuring smooth front-desk operations.

The position requires in‑office presence five days a week in NYC, with occasional coverage in other offices. Ideal candidates bring 4+ years in workplace experience, superb interpersonal skills, and strong organizational abilities.