Workplace Experience & Events Lead

Talentify; Charleston (SC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Coordinator/Experience Services Ambassador to deliver exceptional client experiences at an on-site Charleston location. You will implement the experience program, support events, and manage move activities to create a hospitality-driven workplace.

Ideal candidates have 2+ years in hospitality or related fields, strong customer service, and excellent communication. The role requires collaboration, multitasking, and a proactive approach to improve service

Qualifications

• Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
• Ability to work independently, with strong prioritization and time management skills.
• Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable.
• Excellent verbal and written communication skills.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Responsibilities

• Serve as the initial point of contact for all client event coordination requests.
• Execute services in a manner consistent with SLAs, standard processes, and professional brand image.
• Organize and operationalize key engagement events within the assigned client location.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
• Support move management data collection, analysis, and reporting to align with client goals and objectives.
• Achieve and exceed performance goals, team goals, and client goals and objectives.
• Assist with third-party vendor relationships and service partners.
• Build meaningful lasting relationships with client employees and guests, carrying calling and culture cards.
• Visibly engage and be well-known in the workplace.
• Identify potential risks and elevate as necessary.
• Provide administrative and operational excellence for soft services.

Skills

Hospitality experience

Customer service

Communication skills

Time management

Interpersonal skills

Tools

Microsoft Office Suite

Job description

JLL is seeking a Workplace Experience Coordinator/Experience Services Ambassador to deliver exceptional client experiences at an on-site Charleston location. You will implement the experience program, support events, and manage move activities to create a hospitality-driven workplace.

Ideal candidates have 2+ years in hospitality or related fields, strong customer service, and excellent communication. The role requires collaboration, multitasking, and a proactive approach to improve service