Workplace Experience Architect

JLL; Atlanta (GA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

JLL is seeking a Workplace Experience Director/Lead to oversee all experience-focused services for the account, including soft services, amenity programming, training, and operations. The role involves developing a comprehensive strategy, managing on-site services, and aligning with client goals to enhance the workplace experience.

Ideal candidates will have a hospitality-related background with leadership experience, strong financial acumen, and a collaborative approach to drive service

Qualifications

• Bachelor's degree in hospitality or related field.

Responsibilities

• Collaborate with account leadership and client stakeholders across the organization to align on the workplace experience vision and desired outcomes.
• Create detailed and actionable business plans that outline specific goals, strategic initiatives, timelines, resources needed, and the necessary steps to achieve them.
• Effectively execute and monitor the success of the Business plan by collaborating with cross-functional teams, coordinating efforts, providing guidance, and facilitating communication among team members to ensure the smooth implementation of strategies.
• Monitor and measure the progress and impact of strategic initiatives, tracking KPIs, and analyzing data to assess the effectiveness of the strategies.
• Manage the Experience Services operations, ensuring that all processes, procedures, and systems are aligned across the account, and making necessary adjustments to optimize operations.
• Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects.
• Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements and stay ahead of the competition.
• Develop and monitor workplace budgets, ensuring cost-effective solutions and managing expenses in accordance with financial guidelines.
• Build and nurture positive relationships with team members, colleagues, and stakeholders. Foster open and transparent communication, actively listen to others' perspectives, and demonstrate empathy and respect in all interactions.
• Demonstrate effective leadership by setting the example through actions and behaviors. Show integrity, accountability, and professionalism while fostering a positive, inclusive, and ethical work environment.
• Lead and mentor a team of workplace professionals, providing coaching and professional development opportunities.
• Develop and implement customer experience and upskilling training plans that enable exceptional service delivery across the account globally.
• Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days.
• Set goals and expectations for direct reports using the performance review process and hold the team accountable for successful performance.
• Clearly communicate performance expectations, standards, and metrics to team members. Outline what success looks like and explain how their performance will be evaluated.

Skills

Leadership

Analytical skills

Communication skills

Interpersonal skills

Collaboration

Microsoft Office

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Access)

Job description

JLL is seeking a Workplace Experience Director/Lead to oversee all experience-focused services for the account, including soft services, amenity programming, training, and operations. The role involves developing a comprehensive strategy, managing on-site services, and aligning with client goals to enhance the workplace experience.

Ideal candidates will have a hospitality-related background with leadership experience, strong financial acumen, and a collaborative approach to drive service