Tenant and Guest Ambassador

JLL; Dallas (TX); Sur place; USD 80 000 - 85 000; Plein temps

Avantages offerts par ce poste

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Résumé du poste

JLL is seeking a Tenant and Guest Experience Ambassador to own the experience strategy for a premier office building in Dallas. You will blend hospitality with problem-solving, leading service culture during a major building transformation.

You’ll design and grow the program from the ground up, shaping a brighter path for tenants and stakeholders. You will oversee concierge services, manage staff and budgets, and collaborate with executives to elevate the tenant experience through innovative

Qualifications

• 3+ years in high-touch hospitality, such as luxury hotels, private clubs, or premium corporate guest services.
• 2+ years of management experience.
• High EQ with exceptional composure, empathy, and intuitive problem-solving under pressure.
• High IQ with strong organizational skills and ability to manage competing priorities.
• Polished communication skills to move between executive tenants and service providers.

Responsabilités

• Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• Design, launch, and manage a new hospitality and tenant experience strategic plan.
• Manage communications to mitigate construction and renovation impacts.
• Create event calendars and coordinate regular programming, from wellness activities to community events.
• Build relationships with key decision-makers and tenant representatives as their advocate.
• Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

Connaissances

High emotional intelligence

Excellent communication

CRM proficiency

Office software proficiency

Formation

Bachelor's degree in hospitality management/communications/business

Outils

CRM platforms

Tenant experience software

Description du poste

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Tenant and Guest Experience Ambassador owns the experience strategy for a premier office building, setting the standard for how occupants and visitors engage with the property. Moving fluidly between high-touch hospitality and sharp problem-solving, you will lead the property's service culture during an active season of building transformation. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. You will have the autonomy to design and grow this program from the ground up, choosing the more inspiring, innovative, and optimistic path on our journey toward success.

Shift Monday to Friday 8:00 am to 5:00 pm

What your day-to-day will look like

• Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• Design, launch, and manage a new hospitality and tenant experience strategic plan.
• Manage communications to proactively mitigate construction and renovation impacts.
• Create event calendars and coordinate regular programming, from wellness activities to community events.
• Build strong relationships with key decision-makers and tenant representatives as their go-to advocate.
• Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

Required qualifications

• 3+ years in high-touch hospitality, such as luxury hotels, private clubs, or premium corporate guest services.
• 2+ years of management experience, aligning with our belief that the most effective teams are built when everyone is empowered to thrive.
• High EQ with exceptional composure, empathy, and intuitive problem-solving skills under pressure.
• High IQ with strong organizational skills and the ability to manage competing operational priorities.
• Polished communication skills to move fluidly between executive tenants and service providers.
• Proficiency with office software, CRM platforms, and tenant-facing technology.

Preferred qualifications

• Bachelor's degree or equivalent experience in hospitality management, communications, or business.
• Experience in a Class-A commercial office environment undergoing active renovation or repositioning.
• Familiarity with tenant-experience platforms and local Dallas market trends.
• A desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

80,000.00 - 85,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site -Dallas, TX

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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