Workplace Operations & Experience Specialist

MAJC; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division within FLIK Hospitality Group, seeks an Operations Specialist in New York to support day-to-day workplace operations and ensure a seamless guest and employee experience.

The role links hospitality services, facilities, and vendors, requiring strong MS Office skills and a focus on process improvements and readiness. This is a full-time, on-site position with comprehensive benefits and growth opportunities.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with EMS, Envoy, Condeco or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Responsibilities

• Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Skills

Workplace operations experience

EMS/Envoy/Condeco

MS Office (Excel/Outlook/PowerPoint/TE

Organizational & project management

Communication skills

Tools

EMS

Envoy

Condeco

Job description

Rapport, a division within FLIK Hospitality Group, seeks an Operations Specialist in New York to support day-to-day workplace operations and ensure a seamless guest and employee experience.

The role links hospitality services, facilities, and vendors, requiring strong MS Office skills and a focus on process improvements and readiness. This is a full-time, on-site position with comprehensive benefits and growth opportunities.