Hospitality Workplace Operations Lead

Rapport Guest Services; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services, a division of FLIK Hospitality Group, seeks an Operations Specialist in New York to support day-to-day workplace operations and ensure seamless employee and guest experiences. You will link hospitality services with facilities, workplace ops, vendors, and agency stakeholders.

Core duties include managing space reservations, coordinating vendors, delivering exceptional service, preparing operational reports, and pursuing process improvements to sustain business continuity.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Responsibilities

• Workplace Operations: Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Space & Reservation Management: Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Vendor & Service Coordination: Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Employee & Guest Experience: Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Reporting & Administration: Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Operational Excellence: Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Skills

Organizational skills

Communication

Project management

Tools

EMS

Envoy

Condeco

Job description

Rapport Guest Services, a division of FLIK Hospitality Group, seeks an Operations Specialist in New York to support day-to-day workplace operations and ensure seamless employee and guest experiences. You will link hospitality services with facilities, workplace ops, vendors, and agency stakeholders.

Core duties include managing space reservations, coordinating vendors, delivering exceptional service, preparing operational reports, and pursuing process improvements to sustain business continuity.