Workplace Experience Senior Coordinator

Careers; Houston (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Job summary

Latham & Watkins, a leading global law firm, seeks a WE Senior Coordinator for its Houston office to support the Workplace Experience team. You will guide a team in delivering a best-in-class experience for internal and external clients, ensuring seamless, productive workflows and a personalized client connection.

The role requires a minimum of three years in hospitality or customer service management, a high school diploma (bachelor’s preferred), and strong communication and leadership skills.

Qualifications

• 3+ years of hospitality or customer service management experience.
• Bachelor’s degree preferred in a related field.
• High school diploma or equivalent required.

Responsibilities

• Provide best-in-class client service that is timely, accurate, and seamless.
• Identify and implement ways to streamline service delivery for in-office colleagues, guests, and clients.
• Assist with staffing/resource allocation and training of WE Host and Agent teams; provide coaching and performance feedback.
• Interface with internal clients by providing WE orientation to new personnel in the office.
• Help prepare policies and SOPs and drive process improvements.
• Protect confidential and proprietary information.

Skills

Customer service management

Communication

Hospitality experience

Team leadership

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The WE Senior Coordinator is an integral part of Latham’s Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Houston office.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
• Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
• Contributing to day-to-day oversight of local WE Host and Agent teams in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
• Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
• Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate the ability to foster an atmosphere of belonging
• Possess the ability to exhibit authenticity and a sense of connection
• Display effective communications skills and the ability to adapt

And have:

• A high school diploma or an equivalent
• A bachelor’s degree, preferably
• A minimum of three (3) years of hospitality or customer service management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $80,000.00 - USD $95,000.00 /Yr.