Workplace Experience Lead | Guest & Space Champion

Cushman & Wakefield; Tampa (FL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

The Workplace Experience Coordinator at Cushman & Wakefield is a key member of the onsite account team in Tampa. This role ensures employees feel productive, engaged, and well supported in a dynamic workplace.

You will be the first line of response for questions and needs within your zone or building. You will maintain space readiness, greet employees and guests, build trusted relationships, and proactively identify issues before they impact colleagues.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
• College degree required.

Responsibilities

• Provide high-touch support to employees in the workplace with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Submit work orders to report repairs, required maintenance, or missing furniture before an end user is impacted.
• Educate employees and visitors on equipment, processes, space use, and workplace etiquette.
• Address and follow up on complaints, questions, concerns, and suggestions from employees.
• Capture voice of the customer data and share information with managers as relevant.
• Follow escalation protocols and know cross-functional responsibilities.
• Identify and elevate process improvements with managers to implement innovative solutions.

Skills

Communication

EQ

Organized

Proactive

Professional

Resilient

Technology Proficiency

Education

Bachelors degree

Tools

Microsoft Office

Job description

The Workplace Experience Coordinator at Cushman & Wakefield is a key member of the onsite account team in Tampa. This role ensures employees feel productive, engaged, and well supported in a dynamic workplace.

You will be the first line of response for questions and needs within your zone or building. You will maintain space readiness, greet employees and guests, build trusted relationships, and proactively identify issues before they impact colleagues.