Workplace Experience Lead

Cushman & Wakefield; Arlington (VA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Workplace Coordinator to join the onsite account team. The Experience Specialist will help create a workplace experience program leveraging technology, design, amenities and services to boost employee engagement and retention.

You will partner with facilities management and operations, use employee data to tailor solutions, and deliver day-to-day program initiatives in a fast-paced environment.

Qualifications

• 5+ years in real estate services, travel/hospitality, or related fields.
• Four-year college/university degree.

Responsibilities

• Work with cross functional teams to build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
• Collaborate with cross-functional teams to obtain Voice of the Customer data to capture service needs and share with leadership.
• Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure courtesy and urgency in assisting employees and guests.
• Help implement experience-related guidelines, best practices, and standards for employees and service teams.
• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Support development of tactical plans for innovation of workplace amenities and services based on strategic plans and user data.
• Regularly assess space readiness, ensuring workspaces and conference rooms are employee ready.
• Proactively identify needed repairs or updates required in the workplace.
• Provide White Glove service to Executives and key Stakeholders with prompt follow-up on issues.
• Articulate program goals and vision through storytelling, supporting data, and business cases.
• Support development of case studies to showcase ROI and impact.
• Project an approachable and professional image in appearance and demeanor.
• Help develop building initiatives to create connections between occupants.
• Deliver results related to employee experience and customer satisfaction KPIs.

Skills

Microsoft Office

Communication skills

Organizational skills

Stakeholder management

Education

Bachelor's degree

Job description

Cushman & Wakefield is seeking a Workplace Coordinator to join the onsite account team. The Experience Specialist will help create a workplace experience program leveraging technology, design, amenities and services to boost employee engagement and retention.

You will partner with facilities management and operations, use employee data to tailor solutions, and deliver day-to-day program initiatives in a fast-paced environment.