Workplace Experience Coordinator

Cushman & Wakefield; Tampa (FL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

The Workplace Experience Coordinator at Cushman & Wakefield is a key member of the onsite account team in Tampa. This role ensures employees feel productive, engaged, and well supported in a dynamic workplace.

You will be the first line of response for questions and needs within your zone or building. You will maintain space readiness, greet employees and guests, build trusted relationships, and proactively identify issues before they impact colleagues.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
• College degree required.

Responsibilities

• Provide high-touch support to employees in the workplace with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Submit work orders to report repairs, required maintenance, or missing furniture before an end user is impacted.
• Educate employees and visitors on equipment, processes, space use, and workplace etiquette.
• Address and follow up on complaints, questions, concerns, and suggestions from employees.
• Capture voice of the customer data and share information with managers as relevant.
• Follow escalation protocols and know cross-functional responsibilities.
• Identify and elevate process improvements with managers to implement innovative solutions.

Skills

Communication

EQ

Organized

Proactive

Professional

Resilient

Technology Proficiency

Education

Bachelors degree

Tools

Microsoft Office

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

Job Description

The WEx Coordinator will be responsible for dedicated zone(s) or building(s), acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Coordinator will function as the \"eyes and ears\" of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Essential functions and responsibilities

• Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.


• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.


• Cultivate and maintain trusted relationships with end users and cross functional colleagues.


• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.


• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.


• Function as the \"eyes and ears\" of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.


• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.


• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.


• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.


• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities


• Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.

Key Competencies

• 1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels including professional and polished verbal and written communication


• 2. EQ – Showcase exceptional emotional intelligence and empathy


• 3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills


• 4. Proactive – Maintain a \"can do\" mentality with the ability to act with minimal information


• 5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.


• 6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.


• 7. Resilient – Ability to work under pressure, while acting in a calm manner


• 8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

• Primary Location: Tampa, FL

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman & Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $21.25 - $25.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: \"Cushman & Wakefield\"