Workplace Experience Lead - Hospitality & Programs

Cushman & Wakefield; Huntsville (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits package

HR and retirement plans

Job summary

Cushman & Wakefield in Huntsville, AL seeks a Workplace Coordinator to join the onsite account team. The Experience Specialist will help create a workplace experience program leveraging technology, design, amenities, and services to boost employee engagement, health, and happiness in a frictionless environment.

You will work with cross-functional facilities, strategy, and communications teams, collect Voice of the Customer data, deliver 'White Glove' service to executives, and help implement

Qualifications

• Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
• Four-year college/university degree.
• Hospitality-focused with strong communication skills and a positive attitude.
• Ability to work in a fast-paced, cross-functional environment.

Responsibilities

• Collaborate with Facilities Management, Design, Strategy and Communications to build and implement client-specific programs focused on delivering exceptional employee experiences in the workplace.
• Gather Voice of the Customer data (quantitative and qualitative) to capture service needs and share findings with leadership.
• Lead hospitality training for onsite Cushman & Wakefield service teams to ensure courteous, proactive support.
• Help implement experience-related guidelines, best practices, and standards for employees and cross-functional teams.
• Continuously identify ways to streamline service delivery and maximize employee experience.
• Support development of short and long-term tactical plans for workplace amenities and services.
• Regularly assess space readiness and ensure workspaces, conference rooms, and offices are employee ready.
• Proactively identify repairs or updates needed in the workplace.
• Provide
• White Glove

Skills

Microsoft Office

Executive communication

Organizational skills

Customer service

Emotional intelligence

Education

Four-year college/university degree

Tools

Laptop and mobile devices

Wireless technologies

Job description

Cushman & Wakefield in Huntsville, AL seeks a Workplace Coordinator to join the onsite account team. The Experience Specialist will help create a workplace experience program leveraging technology, design, amenities, and services to boost employee engagement, health, and happiness in a frictionless environment.

You will work with cross-functional facilities, strategy, and communications teams, collect Voice of the Customer data, deliver 'White Glove' service to executives, and help implement