Guest Experience Lead — Workplace Services

CBRE Group, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. in Austin is seeking a Workplace Experience Coordinator to deliver a world-class service experience for employees and guests in a designated building. You will greet entrants, issue passes, answer calls, coordinate events, and support security procedures.

You will also manage service orders, vendor coordination, and daily office operations to ensure a smooth workplace experience. The role emphasizes clear communication, professionalism, and dependable execution of tasks.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, methods, and tasks as described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Job description

CBRE Group, Inc. in Austin is seeking a Workplace Experience Coordinator to deliver a world-class service experience for employees and guests in a designated building. You will greet entrants, issue passes, answer calls, coordinate events, and support security procedures.

You will also manage service orders, vendor coordination, and daily office operations to ensure a smooth workplace experience. The role emphasizes clear communication, professionalism, and dependable execution of tasks.