Workplace Experience Lead

Rapport Guest Services; Pittsburgh (Allegheny County); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is seeking a Workplace Services Lead to manage the onsite workflow at the Pittsburgh location, ensuring top‑level client care and a hospitality‑led experience for employees and visitors.

In this role, you’ll oversee public areas, coordinate with vendor partners, and support daily workplace needs while aligning with GCSD standards across the site. Excellent communication and problem‑solving are essential.

Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Connect business stakeholders with appropriate client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify and elevate issues quickly while driving follow‑through to resolution.
• Help deliver a welcoming, polished and hospitality‑led office experience.
• Provide lighter‑volume community support such as tours, new‑joiner orientation touchpoints and small engagement activities when relevant.
• Develop a strong understanding of the client’s culture, values, and business priorities.
• Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
• Operate with a hospitality‑first mindset and deliver a highly responsive service experience.

Job description

Rapport Guest Services is seeking a Workplace Services Lead to manage the onsite workflow at the Pittsburgh location, ensuring top‑level client care and a hospitality‑led experience for employees and visitors.

In this role, you’ll oversee public areas, coordinate with vendor partners, and support daily workplace needs while aligning with GCSD standards across the site. Excellent communication and problem‑solving are essential.