Onsite Workplace Experience Lead

Compass Group USA; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA, via Rapport, seeks a Workplace Services Lead to deliver premier office experiences for employees and visitors in its Pittsburgh location. The role serves as the primary onsite contact, coordinating client services, vendors and general office readiness with a hospitality-first mindset.

You will collaborate with local leaders and GCSD partners, build strong relationships, and help create a welcoming, productive work environment.

Qualifications

• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
• Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements.
• We will consider all qualified applicants, including those with a criminal history, in a manner compliant with applicable laws.

Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Connect business stakeholders with appropriate client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify and escape issues quickly while driving follow-through to resolution.
• Help deliver a welcoming, polished and hospitality-led office experience.
• Provide lighter-volume community support such as tours, new-joiner orientation touchpoints and small engagement activities when relevant.
• Develop a strong understanding of the client's culture, values, and business priorities.
• Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
• Operate with a hospitality-first mindset and deliver a highly responsive service experience.

Job description

Compass Group USA, via Rapport, seeks a Workplace Services Lead to deliver premier office experiences for employees and visitors in its Pittsburgh location. The role serves as the primary onsite contact, coordinating client services, vendors and general office readiness with a hospitality-first mindset.

You will collaborate with local leaders and GCSD partners, build strong relationships, and help create a welcoming, productive work environment.