Workplace Experience Lead

CBRE Group, Inc.; Elkton (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Supervisor to lead a team delivering world-class services to clients and building visitors.

You will supervise staff, coordinate daily activities, manage vendor partnerships, and ensure safety and brand standards are maintained. This role focuses on cost control, service excellence, and continuous improvement with opportunities to mentor team members.

Qualifications

• High School Diploma or GED with 5+ years of job‑related experience. Prior shift leader or supervisory experience preferred.
• In‑depth understanding of processes, procedures, systems, and concepts within own job function and basic knowledge of related functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Skills

Supervisory experience

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. seeks a Workplace Experience Supervisor to lead a team delivering world-class services to clients and building visitors.

You will supervise staff, coordinate daily activities, manage vendor partnerships, and ensure safety and brand standards are maintained. This role focuses on cost control, service excellence, and continuous improvement with opportunities to mentor team members.