Workplace Experience Lead — Guest Services & Operations

CBRE; Washington (District of Columbia); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

PTO

Job summary

CBRE is seeking a Workplace Experience Supervisor in the United States to lead a front desk and hospitality team delivering world-class service to employees and visitors. You will supervise daily activities, manage schedules, and coordinate with vendors to ensure brand-aligned service delivery.

Ideal candidates will have a Bachelor's degree (or equivalent) with 3–5 years in hospitality or front desk roles, strong communication, and the ability to lift up to 40 lbs.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant hospitality or front desk experience.
• Open and flexible work schedules.
• Strong verbal and written communication skills.
• Ability to lift up to 40 lbs.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and task assignments.
• Review invoices and track costs related to workplace activities.
• Respond to customer requests and complaints about the experience services.
• Approve client materials and ensure brand alignment; maintain databases and tools.
• Develop vendor partnerships and assist with contract negotiations; verify insurance and documents.
• Deliver a world-class orientation for new employees and train the team.
• Enforce safety standards and support the Service Business Continuity plan.
• Resolve complex problems to meet team objectives and improve service delivery.
• Lead by example and build consensus to achieve CBRE goals.

Skills

Front desk

Concierge

Customer service

Hospitality

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Supervisor in the United States to lead a front desk and hospitality team delivering world-class service to employees and visitors. You will supervise daily activities, manage schedules, and coordinate with vendors to ensure brand-aligned service delivery.

Ideal candidates will have a Bachelor's degree (or equivalent) with 3–5 years in hospitality or front desk roles, strong communication, and the ability to lift up to 40 lbs.