Workplace Experience Supervisor - Austin, TX

CBRE Group, Inc.; Austin (TX); On-site; USD 65,000 - 82,000; Full time

Job summary

CBRE Group, Inc. in the United States seeks a Workplace Experience Supervisor to oversee delivery of workplace experience services and supervise staff ensuring world-class customer service for clients and visitors in a designated building.

This role is part of the Workplace Experience function, responsible for maintaining service quality, safety standards, and alignment with CBRE RISE values while driving continuous improvement in client experience.

Responsibilities

• Coordinate and manage the team's daily activities and establish work schedules.
• Maintain records of costs and review invoices related to workplace services.
• Respond to customer requests and complaints about the experience services.
• Approve client materials and ensure alignment with brand guidelines and databases.
• Develop vendor partnerships and assist with contract services negotiations.
• Deliver a world-class orientation experience to new employees and train the team.
• Enforce safety standards for employees, clients, and vendors and support the Service Business Continuity plan.
• Resolve complex problems and identify effective approaches to meet team objectives.

Job description

\"Ready to take your career to the next level?

Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.\"

This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.