Workplace Experience Lead

cw; Arlington (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator to join our onsite frontline team in Arlington, VA. You will ensure employees feel productive, engaged, and supported, acting as the first point of contact for questions in your assigned zone or building.

You will manage space readiness, assist with wayfinding and equipment, and collaborate with cross‑functional teams to elevate the employee experience in a fast‑paced environment.

Qualifications

• Minimum 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
• Strong communication skills and ability to interact with employees and guests.
• Comfortable learning new tools and processes, and managing space readiness and front‑of‑house services.

Responsibilities

• Provide high touch support to employees in the workplace with tools, information, and wayfinding.
• Give a warm welcome to employees and guests to create a positive first impression.
• Cultivate trusted relationships with end users and cross functional colleagues.
• Act as first line of response to user questions and troubleshoot issues.
• Ensure spaces, conference rooms, and offices are properly equipped and ready for use.
• Submit work orders for repairs and maintenance before issues impact users.
• Educate employees and visitors on equipment, processes, and space etiquette.
• Address questions and concerns and follow up as needed.
• Gather voice-of-the-customer data to identify service needs.

Skills

Communication

Customer service

Organization

Proactive

Education

College degree

Tools

Microsoft Office

Proprietary tech tools

Job description

Cushman & Wakefield is seeking a Workplace Experience Coordinator to join our onsite frontline team in Arlington, VA. You will ensure employees feel productive, engaged, and supported, acting as the first point of contact for questions in your assigned zone or building.

You will manage space readiness, assist with wayfinding and equipment, and collaborate with cross‑functional teams to elevate the employee experience in a fast‑paced environment.