Workplace Experience Leader & Hospitality Advocate

cw; Arlington (VA); On-site; USD 106,000 - 125,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Manager to lead onsite employee experience initiatives across multiple locations, partnering with Facilities, Design, Technology, and Events to deliver hospitality-driven programs that boost engagement and productivity.

The role requires 5+ years in workplace experience or related fields, a Bachelor’s degree, and a proven ability to lead teams, analyze data, and communicate with executives.

Qualifications

• Bachelor's degree required.
• 5+ years in workplace experience or related fields.
• Experience leading teams in hospitality/workplace services.

Responsibilities

• Oversee junior staff across multiple locations and manage staffing and training.
• Lead workplace experience programs with cross-functional teams (Facilities, Design, Technology, Events).
• Utilize employee feedback and metrics to drive service improvements.
• Provide white-glove service to executives and key stakeholders.
• Report on KPIs and program impact; drive continuous improvement.

Skills

Microsoft Office Suite

Data analytics

Verbal & written communication

Executive interaction

Leadership

Education

Bachelor's degree

Job description

Cushman & Wakefield is seeking a Workplace Experience Manager to lead onsite employee experience initiatives across multiple locations, partnering with Facilities, Design, Technology, and Events to deliver hospitality-driven programs that boost engagement and productivity.

The role requires 5+ years in workplace experience or related fields, a Bachelor’s degree, and a proven ability to lead teams, analyze data, and communicate with executives.