Workspace Concierge & Experience Lead

Cushman & Wakefield; Irving (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator in Irving, TX. This role provides high-touch support to employees, ensuring ready-to-work spaces and a welcoming atmosphere for staff and guests.

You will serve as the main point of contact in your zone, addressing questions, guiding space use, and coordinating with cross-functional teams to maintain a productive environment. You will cultivate relationships, troubleshoot issues, and collect feedback to drive service improvements,

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.

Responsibilities

• Provide high touch support to employees in the workplace.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.

Skills

Communication

EQ

Organized

Proactive

Professional

Resilient

Tech-savvy

Education

College degree

Tools

Microsoft Office

Job description

Cushman & Wakefield is seeking a Workplace Experience Coordinator in Irving, TX. This role provides high-touch support to employees, ensuring ready-to-work spaces and a welcoming atmosphere for staff and guests.

You will serve as the main point of contact in your zone, addressing questions, guiding space use, and coordinating with cross-functional teams to maintain a productive environment. You will cultivate relationships, troubleshoot issues, and collect feedback to drive service improvements,