Workplace Experience Lead

cw; Huntsville (AL); On-site; USD 28,000 - 33,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator to support employees in a dedicated zone, ensuring a productive environment and proactive issue resolution. The role emphasizes high touch service, space readiness, and strong guest relations within a dynamic office setting.

The coordinator will act as the eyes and ears of the workplace, handling front-of-house tasks, educating staff on tools and protocols, and partnering with cross-functional teams to resolve issues quickly and

Qualifications

• Must have strong communication with all levels of staff
• Excellent interpersonal skills and problem-solving mindset
• Experience delivering superior customer experience in workplace services

Responsibilities

• Provide high touch support to employees with tools, information, and wayfinding
• Give warm welcome to employees and guests, creating a professional first impression
• Build trusted relationships with end users and cross-functional teams
• Respond to user questions, troubleshoot, and follow up as needed
• Ensure space readiness of workspaces, conference rooms, and offices
• Submit work orders for repairs and maintenance before end users are impacted
• Educate employees on equipment, processes, and etiquette
• Address concerns and capture voice of the customer data for managers
• Follow escalation protocols and understand cross-functional responsibilities
• Identify process improvements and collaborate on solutions
• Act as workplace ambassador with knowledge of spaces and services
• Manage basic reception duties and security procedures

Skills

Communication

EQ

Organized

Proactive

Character

Professional

Resilient

Technology Proficiency

Education

Minimum 2 years related experience or college degree

Tools

Microsoft Suite

Job description

Cushman & Wakefield is seeking a Workplace Experience Coordinator to support employees in a dedicated zone, ensuring a productive environment and proactive issue resolution. The role emphasizes high touch service, space readiness, and strong guest relations within a dynamic office setting.

The coordinator will act as the eyes and ears of the workplace, handling front-of-house tasks, educating staff on tools and protocols, and partnering with cross-functional teams to resolve issues quickly and