Workplace Manager

Forrest Solutions LLC; Richmond (VA); On-site; USD 68,000 - 83,000; Full time

Job summary

Opensity is seeking a Client Relations Manager to lead daily workplace operations, delivering an exceptional client and employee experience across mail, hospitality, facilities, and vendor services. The role drives operational excellence and continuous improvement.

You will manage hiring, onboarding, training, vendor relations, and office moves, coordinating with IT and stakeholders to ensure on-time, high-quality service delivery and post-move readiness.

Qualifications

• Proven experience in office services, workplace operations, or similar function in a corporate setting.
• Strong project management and vendor coordination skills.
• Excellent communication and leadership capabilities.
• Detail-oriented with a focus on continuous improvement and service excellence.

Responsibilities

• Lead daily operations across mail, hospitality, facilities, and vendor services to ensure seamless service delivery.
• Serve as the primary escalation point for service issues; develop and execute resolution plans.
• Maintain and optimize operational playbooks, procedures, and service standards.
• Manage hiring, onboarding, and training of team members.
• Oversee project timelines, milestones, and deliverables to ensure on-time execution.
• Coordinate office moves and reconfigurations with vendors, IT, and stakeholders.

Skills

Project management

Vendor coordination

Communication

Leadership

Detail-oriented

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Client Relations Manager (Workplace & Facilities)We are seeking a highly organized and service-driven Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services including mail, hospitality, facilities, and vendor management, while driving operational excellence, project execution, and continuous improvement.Compensation: $75,000 annuallyKey Responsibilities:Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service deliveryServe as the primary escalation point for service issues; develop and execute resolution plansMaintain and optimize operational playbooks, procedures, and service standardsManage hiring, onboarding, and training of team membersOversee project timelines, milestones, and deliverables, ensuring on-time executionConduct audits across service lines and provide coaching to enhance performanceMove & Project Management:Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholdersManage logistics, budgets, timelines, and communications for projects involving multiple vendorsProvide hands-on onsite support during moves and ensure post-move readiness and functionalityVendor & Records Management:Manage vendor relationships, including storage, retrieval, and document destruction servicesOversee contracts, service quality, and performance expectationsCommunication & Change Management:Act as the central point of contact for workplace initiatives and movesDeliver clear, consistent updates to leadership and staffDrive engagement and adoption of workplace changesSpace & Facilities Management:Optimize space utilization and resolve space-related challengesIdentify maintenance needs, upgrades, and cost-saving opportunitiesEnsure quality assurance across workplace operations and user experienceQualifications:Proven experience in office services, workplace operations, or similar function in a corporate settingStrong project management and vendor coordination skillsAbility to remain composed and solutions-oriented in fast-paced environmentsExcellent communication and leadership capabilitiesDetail-oriented with a focus on continuous improvement and service excellence#LI-KB1Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.