Office Services Lead — Operations & Facilities

Opensity solutions; New York (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking an experienced Office Services Associate to oversee daily office services operations and lead a team of office services professionals in New York. You will direct tasks, manage mail, shipping, and facility services, and ensure high-quality service delivery with professional interactions across the organization.

Responsibilities include supervising daily workflows, coordinating moves and logistics, and maintaining an organized, efficient workplace.

Qualifications

• 2+ years of experience in office services, workplace services, facilities support, hospitality, mailroom, or related administrative operations.
• Prior leadership or team lead experience preferred.
• Strong customer service skills with the ability to interact professionally with all levels of employees and clients.
• Excellent organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to work independently while also leading and supporting a team.

Responsibilities

• Provide daily direction, support, and guidance to Office Services Associates; assign tasks, monitor workflow, and ensure deadlines and service expectations are met.
• Oversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.
• Ensure incoming mail, packages, and deliveries are received, processed, and distributed accurately; manage outgoing shipments, courier requests, and vendor coordination.
• Assist with office moves, conference room setups, supply management, and workplace requests; maintain a clean, organized office environment.
• Provide exceptional customer service to employees, clients, and visitors; build strong relationships with internal teams and external vendors.
• Monitor service quality, track completed tasks, and identify opportunities to improve processes and increase efficiency.

Skills

Customer service

Organization

Attention to detail

Leadership

Time management

Professional communication

Tools

Microsoft Office Suite

Job description

Opensity Solutions is seeking an experienced Office Services Associate to oversee daily office services operations and lead a team of office services professionals in New York. You will direct tasks, manage mail, shipping, and facility services, and ensure high-quality service delivery with professional interactions across the organization.

Responsibilities include supervising daily workflows, coordinating moves and logistics, and maintaining an organized, efficient workplace.