Workplace Experience & Events Lead

CBRE Group, Inc.; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

CBRE Group, Inc. in Dallas seeks a Workplace Experience Manager to oversee delivery of workplace services such as Concierge, Reception, Meeting & Event Management, and related office duties.

You will coordinate daily activities, enforce CBRE RISE standards, build trusted client relationships, negotiate with partners, and lead a team to deliver world-class service across assigned buildings.

Qualifications

• Bachelor's degree preferred; 3–5 years of related experience.
• Experience in staffing, training, development, coaching, and performance management.
• Strong leadership and communication skills.
• Proficiency in Microsoft Office products.
• Highly organized with attention to detail.

Responsibilities

• Manage all aspects of the amenity spaces and TX/CX programming offerings from contract/booking to execution.
• Coordinate daily activities and establish a work schedule.
• Enforce CBRE RISE hospitality standards and resources guiding operational teams in service delivery.
• Build and maintain a trusted client relationship; negotiate with clients, partners, and associates to resolve conflicts.
• Develop vendor partnerships; manage contract services and ensure insurance and documentation are current.
• Oversee programs run by third party vendors and ensure invoices are billed.
• Lead by example to promote collaboration and drive successful events.
• Drive amenity usage and activation at the building.
• Manage community events coordination, signage, vendor contracts, and notices; maintain calendar.

Skills

Leadership

Staffing & Training

Customer Service

Communication

Problem Solving

Education

Bachelor's Degree preferred

3–5 years of relevant experience

Tools

Microsoft Office

Job description

CBRE Group, Inc. in Dallas seeks a Workplace Experience Manager to oversee delivery of workplace services such as Concierge, Reception, Meeting & Event Management, and related office duties.

You will coordinate daily activities, enforce CBRE RISE standards, build trusted client relationships, negotiate with partners, and lead a team to deliver world-class service across assigned buildings.