Workplace Experience Coordinator - Training Facility

CBRE Group, Inc.; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator located in Columbus, Ohio. This role focuses on delivering exceptional customer service to employees and guests, managing facility entries, organizing events, and coordinating workplace services. Responsibilities include greeting visitors, issuing passes, resolving inquiries, and ensuring safety protocols are followed. Ideal candidates should excel in communication and organization to foster a welcoming environment for all.

Responsibilities

• Serve as the first contact for facility entrants and greet them warmly.
• Issue visitor and parking passes while adhering to security protocols.
• Provide memorable first impressions through professional phone communication.
• Organize recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance orders and coordinate workplace services.
• Address inquiries or complaints and provide professional solutions.
• Plan and manage on-site events including setup and teardown.
• Follow security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services to the workplace.
• Communicate detailed information clearly within the team.

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.