Workplace Experience Coordinator

CBRE Group, Inc.; San Francisco (CA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in San Francisco to deliver a world-class customer service experience to employees and guests.

You will be the first point of contact, greet visitors, issue passes, and coordinate events; you’ll handle mail, supplies, onboarding, and maintenance requests while following security procedures. Collaborating with vendors and internal teams, you’ll help create a safe, efficient, and welcoming workplace.

Qualifikationen

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Excellent communication skills.

Aufgaben

• Serve as the first point of contact for visitors and guests.
• Answer calls professionally and handle inquiries.
• Coordinate events, scheduling, and on-site activities.
• Coordinate vendors and workplace services.
• Support security procedures and safety in the building.
• Assist with mail, supplies, and onboarding.

Kenntnisse

Communication

Organizational skills

Customer service

Ausbildung

High School Diploma or GED

Tools

Word

Excel

Outlook

Jobbeschreibung

About the Role:

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.