Workplace Experience Coordinator

CBRE Group, Inc.; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

CBRE Group, Inc. in Boston is seeking a Workplace Experience Coordinator to deliver world-class customer service for employees and guests in a designated building.

You will act as the first point of contact, greet visitors, issue passes, manage security, and assist with events and workplace operations to create a welcoming, safe environment.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent organizational abilities and a proactive mindset.

Responsibilities

• First point of contact for visitors; greet, issue passes and follow security protocols.
• Answer the telephone professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize on-site events; secure space, set up/tear down, and deliver supplies.
• Follow property-specific security and emergency procedures; ensure safety.
• Coordinate with vendors supplying services or goods.
• Explain detailed information within the team; follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Customer service mindset

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.