Workplace Experience Coordinator

CBRE Group, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver premier customer service to employees and guests at a designated building in Chicago.

You will be the first point of contact, greet visitors, issue passes, and coordinate events and services to ensure smooth daily operations. The role emphasizes clear communication, strong organizational skills, and the ability to follow established procedures while collaborating with vendors and internal teams to maintain a safe,

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong communication and organizational skills.

Responsibilities

• Serve as first point of contact for visitors entering the facility; greet with a welcoming demeanor and issue passes.
• Answer calls professionally and create/prepare presentations as needed.
• Coordinate recreational, dining, and business activities on behalf of requesters.
• Coordinate and manage workplace services including mail and onboarding.
• Acknowledge inquiries from employees and guests and provide solutions in a customer‑driven manner.
• Organize on-site events, secure spaces, set up/tear down, and deliver supplies.

Skills

Communication skills

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure