Workplace Experience Coordinator - New York, NY

CBRE Group, Inc.; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. Workplace Experience is seeking a Coordinator to deliver world-class customer service to employees and guests at a designated building.

The role is part of the Workplace Experience function, focusing on creating a welcoming environment and seamless daily operations through hospitality and administrative support.

Responsibilities

• First point of contact for entering the facility; greet visitors and issue passes.
• Answer phones professionally and coordinate group presentations.
• Arrange and confirm recreational, dining, and business activities.
• Manage maintenance work orders and coordinate workplace services.
• Handle inquiries with professional, customer-service mindset.
• Organize on-site events and manage setup/teardown.
• Follow security procedures and assist in emergencies.
• Coordinate with vendors supplying services or goods.
• Explain information clearly and follow directions from management.
• Perform duties using defined processes with limited discretion.

Job description

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.