Workplace Experience Coordinator - Dearborn, MI

CBRE Group, Inc.; Dearborn (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. in Dearborn is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests at a designated building.

The role acts as the first point of contact, greeting visitors, issuing passes, and maintaining security protocols while supporting daily building operations. You will coordinate events, manage on-site services, assist with communications, and liaise with vendors to ensure a smooth, safe, and welcoming environment for

Responsibilities

• First point of contact for all those entering the facility.
• Greet visitors, issue passes, and follow security protocols.
• Answer phones professionally and create presentations for groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage maintenance work orders and coordinate workplace services.
• Acknowledge inquiries and provide solutions with a customer-service approach.
• Organize on-site events, secure space, set up and tear down.
• Follow property security and emergency procedures for safety.
• Coordinate with vendors supplying services or goods.
• Explain detailed information clearly and follow manager's directions.

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.