Workplace Experience & Commute Coordinator

CBRE Group, Inc.; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

CBRE Group, Inc. in Seattle is seeking a Workplace Experience &Commute Coordinator to deliver a world-class customer service experience for employees and guests in a designated building.

You will greet visitors, coordinate transportation, manage passes, and ensure security procedures are followed while supporting events and workplace services to create a welcoming environment.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Coordinate transportation schedules. Issue transportation passes carpool permits, and bus schedules.
• Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Job description

About the Role:

As a CBRE Workplace Experience & Commute Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.


• Coordinate transportation schedules. Issue transportation passes carpool permits, and bus schedules.


• Issue visitor and parking passes and follow security protocols.


• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.


• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.


• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.


• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.


• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.


• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.


• Coordinate with vendors who supply services or goods to the workplace.


• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.


• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.