Experience Services Coordinator - Boca Raton, FL

CBRE Group, Inc.; Boca Raton, Northern (FL, KY); On-site; USD 42,000 - 66,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building. You will greet visitors, issue passes, and support on-site operations to ensure a smooth daily experience.

You will also coordinate events, manage workplace services, handle inquiries with a professional approach, and collaborate with vendors to maintain a safe and welcoming environment.

Responsibilities

• Greet visitors and guests on entry and issue passes following security protocols.
• Answer phones professionally and prepare presentations for groups of various sizes.
• Coordinate and confirm recreational, dining, and business activities as requested.
• Oversee facilities services including mail, office supplies, and onboarding tasks.
• Address inquiries or complaints with a customer-service oriented approach.
• Organize and manage on-site events, including room setup and teardown.
• Follow building security and emergency procedures and coordinate with responsible parties.
• Coordinate with vendors providing workplace services and goods.

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.