Workplace Experience Coordinator - San Jose, CA (298898)

CBRE HV; San Jose (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in San Jose, CA to deliver world-class service to employees and guests in a designated building. You will greet entrants, issue passes, answer calls, arrange activities, and support onsite events.

Join a team focused on security, coordination with vendors, and smooth operations, ensuring a welcoming environment while adhering to established procedures.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills and organizational abilities.

Responsibilities

• Serve as first point of contact for all entrants and guests.
• Issue visitor and parking passes and enforce security protocols.
• Answer phones professionally and assist with events and meetings.
• Coordinate activities, facilities requests, and onboarding.
• Coordinate with vendors and manage on-site events.

Skills

Communication skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Workplace Experience Coordinator - San Jose, CA (298898)

• Full-time

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail]. We are committed to ensuring that all candidates can participate fully in the process.