Workplace Experience Associate - Menlo Park, CA

CBRE Group, Inc.; Menlo Park (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate in Menlo Park, CA to deliver world-class customer service to employees and guests.

You will be the first point of contact, greet visitors, issue passes, coordinate events, and support daily office operations with a professional, hospitality-driven approach. You will handle calls, prepare presentations, manage supplies, and ensure brand standards are followed while maintaining security procedures and a safe, welcoming environment for

Qualifications

• Experience delivering high-level customer service in a corporate environment.
• Strong communication and interpersonal skills for diverse groups.
• Ability to manage inquiries with a professional, customer-centric approach.

Responsibilities

• Greet visitors and employees, issue passes, and follow security protocols.
• Answer phones professionally and support briefing material and presentations.
• Coordinate activities including dining, recreation and meetings as needed.
• Oversee office supplies, meeting coordination, and equipment care.
• Address inquiries and resolve issues with a solution-focused attitude.
• Ensure materials align with client and brand guidelines.

Skills

Customer service

Hospitality

Communication

Job description

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.