Workplace Experience Coordinator - San Jose, CA

CBRE Group, Inc.; San Jose (CA); On-site; USD 54,000 - 70,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors within a designated building.

The role involves greeting guests, issuing passes, answering calls, coordinating events, and overseeing maintenance and onboarding activities to ensure a seamless workplace experience.

Responsibilities

• First point of contact for all those entering the facility.
• Greet visitors with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Answer the telephone professionally and manage inquiries.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders and coordinate workplace services.
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize and manage on-site events, including room setup and teardown.
• Follow property-specific security and emergency procedures and notify appropriate parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.