Workplace Experience Coordinator - Boston, MA

CBRE Group, Inc.; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

CBRE Group, Inc. in Boston is seeking a Workplace Experience Coordinator to deliver a world-class service experience to employees and guests in the designated building. You will greet visitors, issue passes, answer calls, and support events and facilities operations to keep the environment welcoming and efficient.

You will coordinate with vendors, manage on-site activities, and follow security and emergency procedures to ensure safety and smooth daily operations for all occupants.

Responsibilities

• First point of contact for visitors entering the facility; greet with a friendly, welcoming demeanor and issue passes according to security protocols.
• Answer the telephone professionally and assist with inquiries, and prepare presentations or address groups of various sizes.
• Arrange and confirm recreational, dining, and business activities for requesters.
• Coordinate janitorial or maintenance work orders; manage mail, office supplies, and onboarding support.
• Acknowledge inquiries or complaints and provide solutions in a professional, service-driven manner.
• Organize on-site events, secure spaces, setup and teardown, and arrange supplies.
• Follow property-specific security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly to team members and follow manager directions.
• Execute duties as defined by existing procedures and exercise limited discretion where appropriate.

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.