Workplace Experience Coordinator/Admin

CBRE Group, Inc.; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver exceptional service to employees and guests in a designated building.

You will greet entrants, process passes, answer calls, arrange activities, manage on-site events, and coordinate with vendors while following security procedures to ensure a safe, welcoming environment. You'll also support mail, supplies, onboarding, and create presentations using Word, Excel, and Outlook.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility; greet visitors and issue passes.
• Answer calls professionally; create presentations and speak to groups.
• Arrange recreational, dining, and business activities.
• Coordinate janitorial/maintenance work orders; manage mail and onboarding.
• Acknowledge inquiries from employees and guests and provide professional solutions.
• Organize on-site events; secure space, set up, tear down, deliver supplies.
• Follow security and emergency procedures; ensure safety of all individuals.
• Coordinate with vendors supplying services or goods.
• Explain details clearly within the team; follow manager directions.
• Execute duties per procedures; limited discretion.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.