Workplace Exp Coordinator

CBRE Group, Inc.; Chicago (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and support events and daily workplace services.

This role requires strong communication, organizational skills, and familiarity with Microsoft Office. You will coordinate with vendors, manage inquiries, and uphold security procedures to ensure a safe, welcoming environment.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Answer the telephone in a professional manner and assist with inquiries as needed.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints and provide professional customer service-driven solutions.
• Organize and manage on-site events, including space setup, teardown, and supplies delivery.
• Follow property-specific security and emergency procedures and notify appropriate parties for safety.

Skills

Customer service

MS Office

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.