Workplace Experience Coordinator

CBRE Group, Inc.; Oakland (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Coordinator in Oakland to deliver world-class service to employees and visitors. You will greet entrants, manage passes, and support daily workplace operations across facilities and events.

You will coordinate with vendors, arrange activities, respond to inquiries, and ensure security protocols are followed to maintain a safe, welcoming environment.

Qualifications

• Front-line point of contact for visitors and employees.
• Ability to coordinate facilities and events with internal teams.
• Strong communication and professional presentation skills.

Responsibilities

• First point of contact for all entrants; issue passes and follow security protocols.
• Answer calls professionally; create presentations and speak to groups.
• Arrange recreational, dining, and business activities on behalf of requestors.
• Coordinate janitorial, maintenance work orders and workplace services.
• Acknowledge inquiries and provide professional, service-driven solutions.
• Organize on-site events: secure space, set up, tear down, deliver supplies.
• Follow security procedures and coordinate with vendors and emergency contacts.
• Explain information clearly; follow directions and established procedures.

Skills

Customer service

Facility coordination

Event coordination

Vendor coordination

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.