Workplace Exp Coordinator

CBRE Group, Inc.; Boston, Northern (MA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Boston to deliver exceptional service to employees and visitors. You will be the first point of contact, greet guests, and manage passes while upholding security protocols.

You will coordinate activities, organize events, and handle on-site services such as mail, supplies, and onboarding, while addressing inquiries with a professional approach.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards in applying tasks.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Greet employees and guests; issue visitor and parking passes per security protocols.
• Answer phones professionally and prepare presentations for groups.
• Arrange and confirm recreational, dining, and business activities as requested.
• Coordinate workplace services: mail, office supplies, onboarding, and maintenance work orders.
• Address inquiries or complaints with professional, customer-service driven solutions.
• Organize on-site events: secure space, set up, and supply delivery.
• Follow security and emergency procedures and coordinate with relevant parties.

Skills

Communication

Customer service

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.