Guest Experience & Facilities Lead

CBRE Group, Inc.; Dearborn (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. in Dearborn is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests at a designated building.

The role acts as the first point of contact, greeting visitors, issuing passes, and maintaining security protocols while supporting daily building operations. You will coordinate events, manage on-site services, assist with communications, and liaise with vendors to ensure a smooth, safe, and welcoming environment for

Responsibilities

• First point of contact for all those entering the facility.
• Greet visitors, issue passes, and follow security protocols.
• Answer phones professionally and create presentations for groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage maintenance work orders and coordinate workplace services.
• Acknowledge inquiries and provide solutions with a customer-service approach.
• Organize on-site events, secure space, set up and tear down.
• Follow property security and emergency procedures for safety.
• Coordinate with vendors supplying services or goods.
• Explain detailed information clearly and follow manager's directions.

Job description

CBRE Group, Inc. in Dearborn is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests at a designated building.

The role acts as the first point of contact, greeting visitors, issuing passes, and maintaining security protocols while supporting daily building operations. You will coordinate events, manage on-site services, assist with communications, and liaise with vendors to ensure a smooth, safe, and welcoming environment for