Workplace Experience Concierge

Dexian; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Dexian is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests within a designated building. You will handle workplace services, PO management, inventory, catering coordination, and on-site events.

The role emphasizes communication, organization, and a proactive approach to support daily operations, security protocols, and vendor coordination, contributing to a welcoming and efficient workplace.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of MS Office products.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Dexian is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests within a designated building. You will handle workplace services, PO management, inventory, catering coordination, and on-site events.

The role emphasizes communication, organization, and a proactive approach to support daily operations, security protocols, and vendor coordination, contributing to a welcoming and efficient workplace.