Workplace Experience Coordinator - Level 1

Dexian; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Dexian is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests within a designated building. You will handle workplace services, PO management, inventory, catering coordination, and on-site events.

The role emphasizes communication, organization, and a proactive approach to support daily operations, security protocols, and vendor coordination, contributing to a welcoming and efficient workplace.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of MS Office products.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Summary

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Workplace services
• PO management
• Workplace inventory and supply management
• Canteen and workplace amenity support
• Meeting and catering (lunch) coordination
• Supplier coordination (support)
• Work order administration (support)
• Documentation (support)
• Client requests
• Special projects and adhoc support
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming
  demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create
  presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
  including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
  professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the
  room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
  safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by
  the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
  procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of MS Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Years of Experience

• 0-2 years

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.